Month: April 2023

  • 3CX License Activation – AKA Perpetually Subscribed

    Like many companies, 3CX requires their software to call home for activation. This is all fine, except it needs to continue to call home to maintain it’s activated status. Failed call homes will cause 3CX to revert to a free license… and with it, loss of features. The problems start when 3CX turns off the…

  • 3CX’s Breaking Changes – AKA Good Luck Out There

    3CX often likes to change how their software and systems work. Many times, these changes are forced and without recourse. Sometimes these changes are without warning. In an ideal world 3CX would version out these changes, allowing anyone who is not ready to adopt these changes to stay on their current version. Unfortunately this is…

  • The 3CX Hack – AKA We Are So Sorry

    On March 22nd(ish), 3CX released an update for their PBX (v18 U7) which contained malware. Below is a breakdown of what we know so far, in a very short and concise manner. It is not the goal of this post to talk about the hack (which is a very bad name for what happened), but…

  • Supported 3CX SIP Trunks – AKA Pay to Play

    3CX claims to be an open standard PBX. For the most part, that’s true – anything that follows the SIP Protocols can usually interact with 3CX. But unfortunately that’s not 100% true – sometimes a system “won’t work” and it’s because 3CX hasn’t gotten their kickbacks from the system provider. In this post we’re going…

  • The 3CX Moderation System – AKA You’re Banned

    3CX operates a very active forum on their website, 3CX dot com. This forum, powered by XenForo, has almost half a million posts by over 125,000 members, in almost 100,000 threads. It’s widely considered to be the first place to go when asking for help with 3CX or to engage in a discussion with 3CX…

  • The 3CX Partner Program – AKA the Abusive Spouse

    The 3CX Partner Program is… a shock to many. When compared to how most phone systems partner programs operate, 3CX does not follow the industry norms, something that catches almost every partner by surprise. In this post I will dive into the main points of the Partner Program and why 3CX Partners might complain. Main…

  • What 3CX Is – AKA Where Am I?

    Throughout this site we talk about 3CX – it would probably be a good idea to explain what 3CX is. Simply put, 3CX is the company that produces a product also called 3CX, which is a Unified Communication Platform. 3CX’s Unified Communications Platform consists of a few parts, namely: When dealing with telephony, the core/original…