If you’ve spent any time on the 3CX forums, you’ve almost certainly run across a very helpful partner going by ConceptsWeb. This user was constantly posting on the 3CX forums giving other users advice, tips, troubleshooting help and in general giving 3CX free labor in terms of support. They were so helpful, that according to the 3CX forum metrics, their posts were the most liked on the forum – more then even 3CX employees.
In response to one of their posts though, 3CX has banned ConceptsWeb from the forums. The post in question was in the hidden partner forums, where discussion on the V20 Preview was happening. ConceptsWeb had asked if being able to choose the extension number for Ring Groups, Digital Receptionists, and Call Queues would be supported (as it has been in the past) in the admin console after noticing it was not currently possible.
We’ve written about the 3CX moderation team in the past HERE and HERE. While we don’t have inside information as to what happened behind the scenes, banning your most vocal supporter of the system goes to reinforce how 3CX retaliates against anyone who post even the slightest negative comment. Current partners and users would do well to remember the 3CX moderation system in the future.
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